“Self‑assist” refers to guests managing certain tasks themselves rather than relying on crew or dedicated staff. These tasks often include disembarkation procedures (leaving the ship), handling one’s own luggage, and managing embarkation or disembarkation inspections with less assistance. It is offered to give flexibility and quick exit options, especially for guests who are mobile, independent, or prefer minimal help.
Self‑assist is not the same as “full assistance” or “special needs assistance.” It assumes the guest is capable of performing necessary tasks (walking, carrying bags, navigating terminals) without requiring crew to physically aid them in transporting or lifting heavy items or providing full mobility support.
Self‑assist is typically an option for guests who meet certain physical, mobility, and logistical criteria. It also depends on timing and port/ship conditions.
Guests must be able to carry or wheel their own luggage without needing staff to move it for them. This includes stairs, gangways, or terminal paths.
Guests should be able to walk on their own or with personal aids (walker, cane) and stand as needed in embarkation or disembarkation queues.
If a guest needs constant physical assistance from a caregiver, or if they depend on others for moving around, self‑assist may not be appropriate.
Self‑assist is often relevant at the end of the voyage, when guests are leaving the ship. The ship may designate certain hours or slots for guests who choose self‑assist to exit.
Sometimes self‑assist can apply when guests embark or when ship docks at some port for transfer. But this depends on whether the port has the proper infrastructure (gangways, ramps).
Some ports or terminals may not support self‑assist (steep gangways, stairs, lack of ramps). In such cases, even capable guests may not be allowed to self‑assist for safety reasons.
If you plan to use self‑assist, you should know what procedures, announcements, and actions are required or expected.
Some cruise lines or ports give guests a chance to indicate whether they will self‑assist or require assistance. Doing so helps the crew plan flow and staff allocation.
If the option exists, let the ship’s guest services or purser desk know you are choosing self‑assist. Sometimes they provide instructions or confirm your eligibility.
Silversea may issue a disembarkation plan (times, meeting areas, luggage instructions). Those who self‑assist may need to align with specific times to avoid congestion or to fit with port or transport schedules.
Guests often need to be in their suites or in a staging area with their luggage by a certain time so that gangways and port authorities are ready.
You may need to carry your luggage off the ship or to the terminal waiting area. If you use a wheeled bag or suitcase, bringing your own travel cart or using small suitcase wheels helps.
Pay attention to crew announcements regarding gangway openings, customs / immigration, terminal flow. Sometimes self‑assist guests have separate or priority lanes.
Unlike assisted disembarkation, staff may not be available to carry your bags or transport you if you need physical help.
Self‑assist means you are expected to manage your own movements, transitions, and any minor mobility needs. Staff will still ensure safety and directions.
Self‑assist can allow guests flexibility in leaving the ship once the gangway is available, rather than strictly waiting for assigned assisted departure times.
Using self‑assist can deliver advantages, but there are also potential downsides to be aware of.
Guests who self‑assist often can leave the ship sooner, especially once the gangway is ready and administrative checks are done. They are not waiting for full assisted groups.
You can decide when to be ready and move off rather than being timed by scheduled assisted groups. You may avoid peak congestion or bottlenecks.
If you do not want or need the help, you avoid delays associated with arranging extra assistance or relying on staff.
You must be capable of physically handling your luggage, walking or standing certain distances, possibly managing stairs or ramps.
Some terminals or port facilities may be less accessible— uneven surfaces, steps, narrow gangways, etc.—which can be challenging.
If many guests choose self‑assist without coordination, congestion at gangway or customs/immigration could occur. Also, if you are not ready at the specific time, you might miss the opportunity.
To understand exactly how self‑assist may be offered or limited by Silversea, it helps to look at their policies related to mobility, medical or special assistance. While Silversea terms do not always use the phrase “self‑assist,” the concept is implied through policies about what guests must provide and what Silversea can or cannot do.
Silversea requires guests at booking to report in writing any physical or mental condition that may require medical or professional treatment or attention during the voyage. If a guest requires mobility devices, oxygen, or a wheelchair, or needs special assistance, those must be declared. They also have limits on what assistance they can provide. (Middle East Terms: health & medical requirements)
Guests requiring wheelchairs are expected to bring their own collapsible wheelchair. The policy suggests that Silversea may not be able to offer full assistance for all types of wheelchair access (especially wheel‑on/wheel‑off access) at all ports or for all voyage types. Guests are encouraged to travel with someone who can assist them if needed.
Silversea reserves the right to refuse boarding or disembarkation for guests whose assistance needs exceed what the ship or crew can provide. The ship’s master or medical authority can decide. Also if a guest has medical, mobility, or physical limitations that pose risk or that Silversea cannot reasonably accommodate, they may be denied certain assistance or required to travel with a companion.
If after considering all this you want to use self‑assist for your Silversea cruise, here are the steps and planning tips to do so successfully.
Before you sail, check what your ship publishes about disembarkation, departure instructions, and whether there is a self‑assist option.
Luggage should be easy to handle—wheeled, lightweight, easy to manage over different surfaces. Bring your own collapsible luggage cart if helpful.
Wear suitable footwear, ensure your clothing allows ease of movement, be ready for stairs, inclines, or walking over terminal surfaces. Bring walking aids if necessary.
Ensure your belongings are ready and that you are in the area designated for debarkation/self‑assist when the time arrives.
Crew will announce when gangway is open, what time self‑assist guests may disembark, and any required checkpoints (immigration, customs). Listen for announcements.
Have your passport or travel document, any disembarkation papers ready—guards or port authorities will need to see them.
If you find out last‑minute you may need some help, ask Guest Services if accommodations can be made. Sometimes for safety crew may assist even for “self‑assist” guests in minor ways.
If a terminal or port has restrictions, or walking is difficult, plan B may be needed (e.g. assisted departure at a different time).