How do I check my MSC Cruises loyalty status?

Cruising with MSC Cruises is more than just a vacation—it’s an opportunity to earn rewards, enjoy exclusive perks, and enhance your travel experience through the MSC Voyagers Club, MSC Cruises’ loyalty program. Understanding your loyalty status is crucial for accessing benefits such as priority boarding, complimentary gifts, discounted fares, and special onboard services.

Many passengers ask:

“How do I check my MSC Cruises loyalty status?”

This guide provides a detailed overview, covering everything from checking your current status, understanding points and tiers, to maximizing benefits on your next cruise.

Topics included:

• Overview of MSC Voyagers Club

• Loyalty tiers and benefits

• How to check your status online

• Using the MSC Cruises app

• Points accrual and redemption

• Common issues and troubleshooting

• Tips to maximize loyalty rewards

• Real-world examples

• Frequently asked questions

By the end, you’ll have a complete understanding of your loyalty status and how to make the most of MSC Cruises rewards.

Overview of MSC Voyagers Club

The MSC Voyagers Club is MSC Cruises’ official loyalty program. It rewards passengers for each cruise booked and completed with MSC, allowing them to enjoy a range of benefits both onboard and before boarding.

Key Features:

• Earn points for every night spent on MSC Cruises

• Accumulate points to achieve higher tiers with increasing benefits

• Access to exclusive offers, discounts, and early bookings

• Personalized services such as priority check-in and cabin upgrades

MSC Voyagers Club Tiers and Benefits

MSC Cruises offers six loyalty tiers, each with escalating benefits:

1. Welcome Member

• Entry-level tier upon joining MSC Voyagers Club

• Benefits:

  • Welcome email with loyalty number

  • Access to members-only offers

2. Classic Member

• After completing one cruise

• Benefits:

  • Member newsletter

  • Special onboard recognition

  • Access to exclusive promotions

3. Silver Member

• After completing 2–4 cruises

• Benefits:

  • Priority check-in

  • Complimentary gift upon arrival

  • Discounts on excursions

4. Gold Member

• After completing 5–9 cruises

• Benefits:

  • Priority embarkation and disembarkation

  • Complimentary Wi-Fi

  • Exclusive onboard events

5. Diamond Member

• After completing 10–14 cruises

• Benefits:

  • Higher priority for cabin upgrades

  • Invitations to VIP events

  • Additional onboard credits

6. Black Member

• After completing 15+ cruises

• Benefits:

  • Maximum priority services

  • Exclusive Black member gifts

  • Personalized concierge assistance

  • Early access to future itineraries

How to Check Your MSC Cruises Loyalty Status

1. Online via MSC Website

• Go to MSC Cruises Official Website

• Log in to your MSC Voyagers Club account using your email and password

• Navigate to “My Account” or “Loyalty Status”

• Your current tier, points balance, and earned benefits will be displayed

2. Using the MSC for Me App

• Download and install the MSC for Me app

• Log in with your loyalty account credentials

• Tap on “Voyagers Club”

• View your current status, tier level, points balance, and upcoming cruise benefits

3. Customer Service Assistance

• Call MSC Cruises customer service or your regional office

• Provide your full name, date of birth, and loyalty membership number

• The representative can confirm your status and answer related questions

4. Travel Agent Inquiry

• If you booked through a travel agent, they can check your loyalty status on your behalf

• Agents can also advise on points accrual and benefits

Understanding MSC Voyagers Club Points

How Points Are Earned

• Points are based on nights sailed, not dollar spend

• Longer cruises earn more points

• Special promotions may provide bonus points for specific itineraries or onboard spending

How Points Are Calculated

• Example:

  • 7-night cruise = 7 points per passenger

  • Premium suite booking may earn additional points

Points Redemption

• Points may be used for:

  • Cabin upgrades

  • Onboard purchases (spa, dining, excursions)

  • Discounts on future cruises

  • Access to exclusive events

Expiration and Maintenance

• Points typically expire if no cruise is completed within 36 months

• Active Voyagers Club members maintain points by booking new cruises

Common Issues When Checking Loyalty Status

1. Account Not Found

   • Ensure correct email and loyalty number

   • Check if cruise was booked directly with MSC or through an agent

2. Points Not Updated

   • Points may take several days after cruise completion to appear

   • Contact MSC customer service if delayed beyond two weeks

3. Tier Level Not Updated

   • Ensure all completed cruises are recorded under your loyalty account

   • Cross-check booking numbers and cruise dates

4. Multiple Accounts

   • Some passengers may accidentally create multiple loyalty accounts

   • Contact MSC to merge accounts for accurate status

Tips to Maximize Loyalty Rewards

1. Book Directly with MSC – Ensures all points are correctly recorded

2. Plan Longer Cruises – More nights mean more points per trip

3. Take Advantage of Promotions – MSC occasionally offers bonus points or tier upgrades

4. Use Onboard Purchases Strategically – Certain purchases can enhance benefits in higher tiers

5. Maintain Activity – Regular cruising prevents points expiration and maintains tier status

Real-World Scenarios

Scenario 1: Checking Status Online

A passenger logged in to their MSC account after a recent cruise. Their Silver status was confirmed, showing 8 points and benefits including priority check-in and a complimentary gift.

Scenario 2: Using MSC for Me App

Two friends traveling together used the app to view their loyalty points. They discovered they were close to Gold tier and decided to book another cruise to reach the next level.

Scenario 3: Customer Service Inquiry

A passenger noticed points were not updated after a cruise. Calling MSC customer service resolved the issue within 48 hours, confirming their Gold tier status.

Scenario 4: Travel Agent Assistance

A family booked through a travel agent. The agent checked their loyalty status and applied available benefits, including discounts and priority embarkation, to the upcoming cruise.

Frequently Asked Questions

How do I check my MSC Voyagers Club status?

Log in to your MSC account online, use the MSC for Me app, or call MSC customer service.

What are the loyalty tiers?

Tiers include Welcome, Classic, Silver, Gold, Diamond, and Black, each offering increasing benefits.

How are points earned?

Points are earned per night sailed and may include bonuses for longer cruises, premium cabins, or promotions.

Can points expire?

Yes, points typically expire after 36 months without cruising activity.

Can multiple accounts be merged?

Yes, contact MSC customer service to merge accounts and consolidate points