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When planning an expedition with Lindblad Expeditions–National Geographic, you’re investing in a unique, once-in-a-lifetime experience that explores the world’s most extraordinary destinations. Whether you’re cruising to Antarctica, Alaska, the Galápagos, or the Arctic, having access to reliable customer service ensures a smooth and stress-free journey.
If you ever have questions about bookings, payments, onboard experiences, cancellations, or upgrades, Lindblad Expeditions offers multiple channels to contact their dedicated customer service team. This detailed guide explains every available method to contact Lindblad Expeditions — from phone numbers and emails to online forms, social media, and office locations — along with tips for getting faster assistance.
Before diving into the contact methods, it helps to understand what issues or inquiries Lindblad’s customer service can assist with. Their team is trained to handle a wide range of travel-related requests, such as:
Making or modifying cruise bookings
Requesting cabin upgrades or special accommodations
Clarifying payment options and travel documents
Checking visa and passport requirements
Inquiring about shore excursions or expedition activities
Requesting dietary preferences or medical assistance
Managing flight arrangements or transfers
Asking about travel insurance policies
Resolving billing or refund issues
Handling emergency or last-minute concerns
No matter what your concern is, the Lindblad customer service department is designed to support both first-time travelers and returning guests.
Calling Lindblad directly is often the fastest way to get personalized help. The company operates multiple service lines for different regions and departments.
Phone: 1-800-397-3348Hours: Monday to Friday, 9:00 AM – 8:00 PM (Eastern Time)
Through this line, you can reach a representative for:
Booking assistance or itinerary details
Payment processing
Cabin upgrades and availability checks
Cruise documentation or visa requirements
Cancellation and refund information
If you call outside working hours, you can leave a voicemail, and a representative will return your call the next business day.
If you’re outside North America, you can call +1-212-261-9000 for general inquiries. Long-distance charges may apply depending on your location.
For guests in Europe, Australia, or Asia, Lindblad partners with regional travel advisors and cruise agencies, who can often handle bookings and communication on Lindblad’s behalf.
If your question doesn’t require immediate attention, emailing Lindblad Expeditions is a convenient alternative.
Email: guestservices@expeditions.com
You can use this address for:
Booking modifications
Pre-departure questions
Payment and billing inquiries
Submitting documents or forms
Feedback after your cruise
When sending an email, include your booking number, full name, and travel dates in the subject line for faster response.
Example:
Subject: Cabin Upgrade Inquiry – Booking #LE12345 – Antarctica Expedition
Lindblad typically responds within 24 to 48 hours, though response times may be longer during peak travel seasons.
Group Bookings: groups@expeditions.com
Media & PR: media@expeditions.com
Travel Advisors/Agents: agents@expeditions.com
Guest Relations (Post-Trip Feedback): feedback@expeditions.com
Each department handles specialized requests, ensuring that your inquiry reaches the right person quickly.
Lindblad’s official website — www.expeditions.com — offers multiple digital contact options for guests who prefer online communication.
Visit the “Contact Us” section on the website to fill out an inquiry form. You can specify the topic of your question (such as “Existing Booking,” “New Expedition Inquiry,” or “Post-Trip Feedback”).After submission, you’ll receive a confirmation email, and a representative will respond to your inquiry shortly.
Occasionally, Lindblad offers live chat support during business hours. When available, a chat window appears at the bottom right of the official website, connecting you directly with a customer service representative for real-time help.
Registered guests can also manage their bookings through the “My Account” section on the website. From here, you can:
View and modify your itinerary
Check balance due or make payments
Download travel documents
Update personal details
Request upgrades or add-ons
Using this self-service option can save you time if your question relates to booking details or payments.
Lindblad Expeditions maintains an active presence across several major social media platforms. While these channels are not primarily used for formal customer service, you can still message them for quick assistance, general questions, or updates about ongoing expeditions.
Facebook: facebook.com/LindbladExpeditions
Instagram: instagram.com/LindbladExpeditions
Twitter/X: twitter.com/LindbladExp
YouTube: youtube.com/LindbladExpeditions
When reaching out on social media, use private messages for booking-related questions to protect your privacy. Public comments can be useful for general feedback or sharing experiences.
For formal correspondence, mailed payments, or document submissions, you can reach Lindblad at their corporate office address:
Lindblad Expeditions Headquarters96 Morton Street, 9th FloorNew York, NY 10014USA
You can send letters, forms, or legal notices to this address. However, for time-sensitive matters, calling or emailing is recommended.
If you’ve booked your Lindblad Expedition through a travel advisor, that person can act as your primary point of contact. Travel advisors have access to Lindblad’s internal communication channels and can:
Handle upgrade requests
Submit payment extensions
Manage changes or cancellations
Coordinate special accommodations
This is especially useful if you’re booking multiple guests or planning group travel.
Once your expedition begins, customer service doesn’t stop. Each Lindblad ship has an onboard guest services manager or expedition leader who can assist with:
Room or cabin issues
Medical concerns
Activity sign-ups
Billing or onboard account questions
Special requests (e.g., dietary needs, photography assistance)
In remote destinations like the Galápagos or Antarctica, communication with the main office might be limited, but the onboard team is trained to manage nearly all guest concerns in real time.
When contacting Lindblad Expeditions, a few strategies can help you receive quicker and more efficient assistance:
Prepare your details: Have your booking number, travel dates, and ship name ready.
Be specific: Clearly state your issue (e.g., “I want to upgrade from Category 1 to Category 3 cabin on the National Geographic Endeavour II”).
Use official channels: Avoid third-party sites or social media comments for confidential issues.
Email during U.S. business hours: Responses are faster between 9 AM and 6 PM EST.
Follow up politely: If you haven’t received a response within 48 hours, reply to your email thread instead of starting a new one.
Check your spam folder: Sometimes Lindblad’s replies may land in junk folders due to attachments or domain filters.
Guests with medical conditions or disabilities can contact Lindblad Expeditions’ Accessibility Services via email or phone prior to sailing. The team helps coordinate:
Wheelchair-accessible accommodations
Dietary and medical support
Mobility assistance for excursions
CPAP or oxygen equipment arrangements
It’s recommended to inform Lindblad at least 60 days before departure so they can make appropriate arrangements.
In rare cases of emergencies — such as delayed flights, lost documents, or family medical issues — guests should call the main customer service line immediately.
For after-hours emergencies while traveling, Lindblad provides a 24-hour emergency contact number included in your pre-departure documents. Always keep this number accessible during your trip.
Here are some examples of frequent inquiries guests have, along with the type of assistance offered:
Type of InquiryTypical Resolution
Booking or reservation issuesPhone or email confirmation
Cabin upgradesQuoted price and category availability
Cancellations or rebookingProcessed through customer service
Payment & billingSecure processing or refund assistance
Pre-trip documentsDigital delivery or mail
Medical & dietary needsCoordinated before travel
Lost & foundManaged post-trip via email
Feedback & complaintsHandled by Guest Relations
Group bookingsManaged by group department
Lindblad Expeditions has built a reputation for offering not only luxury adventure travel but also exceptional customer service. Their team operates under a commitment to:
Responsiveness: Providing timely updates and confirmations.
Transparency: Clear communication on pricing, policies, and terms.
Empathy: Understanding guest needs and challenges.
Sustainability: Ensuring eco-friendly operations and responsible travel practices.
Guests frequently highlight the company’s helpfulness during both pre-departure and post-trip communications.
Q1: How long does Lindblad Expeditions take to reply to an email?
A: Usually within 24–48 hours during weekdays, though peak seasons may extend response times slightly.
Q2: Can I call Lindblad Expeditions from outside the U.S.?
A: Yes. Dial +1-212-261-9000 for international inquiries.
Q3: What if I booked through National Geographic Expeditions?
A: You can contact the same Lindblad support team — both companies collaborate closely for expedition cruises.
Q4: Can I get a callback from Lindblad Expeditions?
A: Yes. You can request a callback through the online contact form or by leaving a voicemail with your name and booking details.
Q5: Is there a dedicated line for travel agents?
A: Yes. Agents can use the agents@expeditions.com email or their assigned account representative.
Getting in touch with Lindblad Expeditions customer service is simple and efficient, thanks to multiple communication channels that cater to travelers across the globe. Whether you’re finalizing your next adventure, handling a booking change, or asking about expedition details, their dedicated team ensures every guest receives prompt, professional, and courteous support.
For the quickest response, calling 1-800-397-3348 or emailing guestservices@expeditions.com during business hours remains the most reliable method. Alternatively, the official website, social media, and regional agents also provide dependable avenues for assistance.
By keeping your travel details handy and communicating through official channels, you can ensure that your questions are resolved efficiently — allowing you to focus on what really matters: experiencing the wonder of the world’s most breathtaking destinations with Lindblad Expeditions.
Your ultimate guide to cruise adventures. Discover amazing destinations, find the perfect cruise, and create unforgettable memories on the high seas.
© 2025 cruisebite.com All rights reserved. | Privacy Policy | Terms of Service
