How can I add a cruise to my Avalon Waterways app?

The Avalon Waterways App is an essential tool for modern travelers seeking seamless control over their river cruise experience. Whether it’s reviewing your itinerary, accessing cabin details, or managing excursions, the app centralizes all cruise information in a single platform. However, many passengers encounter a common question: “How can I add a cruise to my Avalon Waterways app?”

This guide offers a comprehensive, step-by-step walkthrough of the process, explains potential challenges, provides troubleshooting advice, and highlights the full benefits of using the app to enhance your Avalon Waterways cruise experience.

1. Understanding the Avalon Waterways App

The Avalon Waterways App is designed to make your cruise experience more convenient by providing:

Itinerary access: View detailed daily schedules and excursions.
Reservation management: Track cabin details, dining options, and payment status.
Notifications: Receive updates on cruise events, boarding times, or itinerary changes.
Excursion booking: Reserve shore activities directly through the app.
Digital documents: Access boarding passes, e-tickets, and travel confirmations.

To take full advantage of these features, your cruise must first be correctly added to your app.

2. Requirements Before Adding a Cruise

Before you can add your cruise, ensure you have:

A MyAvalon account: Your cruise must be linked to this account.
Confirmation number: Found in your booking confirmation email.
Traveler details: Names must match exactly what is listed in your booking.
Active internet connection: Required for initial syncing and updates.

Without these prerequisites, adding your cruise to the app may not be possible.

3. Step-by-Step Guide to Adding a Cruise

Step 1: Download or Update the Avalon Waterways App

Available on iOS (Apple App Store) and Android (Google Play Store).
Ensure the app is updated to the latest version for full functionality.

Step 2: Log Into Your MyAvalon Account

Open the app and select “Sign In”.
Enter the email address linked to your Avalon Waterways booking.
Enter your password.
If you do not have a MyAvalon account, create one using your booking email.

Step 3: Access the “Add Cruise” Feature

Navigate to the “My Cruises” or “Reservations” section.
Tap “Add Cruise” or “Link Existing Reservation.”

Step 4: Enter Your Reservation Details

Input the confirmation number exactly as it appears on your booking email.
Enter the last name associated with the reservation.
Some cruises may require additional verification, such as date of departure or cabin number.

Step 5: Verify Your Cruise

The app will confirm the cruise details, including:
- Cruise name and itinerary
- Departure and arrival dates
- Cabin assignment
- Guest names
Review the details to ensure accuracy.

Step 6: Sync and Access Your Cruise

After verification, your cruise will appear in the “My Cruises” section.
The app will automatically sync:
- Daily itineraries
- Shore excursions
- Notifications and alerts
You can now access all cruise features from your device.

4. Common Issues When Adding a Cruise

Despite following the steps, some users encounter issues. Common problems include:

a. Cruise Not Showing in MyAvalon Account

Ensure the cruise booking is linked to your account.
If booked via a travel agent, request they link the reservation.

b. Incorrect Confirmation Number

Check the confirmation email carefully.
Ensure no spaces or extra characters are entered.

c. App Version Outdated

Update to the latest version from your device’s app store.

d. Multiple Emails

If you booked under a different email, log in with that email or contact Avalon to merge reservations.

5. Adding Cruises Booked Through Travel Agents

Many Avalon Waterways passengers book through travel agencies. To add these cruises:

Obtain your confirmation number from the agent.
Ensure the booking is linked to your MyAvalon account.
Follow the same app steps to enter the reservation details.

If the cruise does not appear after linking, contact Avalon Customer Support for assistance.

6. Benefits of Adding Your Cruise to the App

Once your cruise is added, you gain several advantages:

a. Access Itineraries Anytime

View daily schedules and planned activities.
Stay informed about port times and onboard events.

b. Manage Reservations

Confirm cabin assignments.
Review dining options.
Track payments and onboard credits.

c. Book Shore Excursions

Reserve excursions in advance to secure availability.
Receive updates if schedules change.

d. Receive Notifications

Alerts for embarkation, disembarkation, or itinerary changes.
Reminders for excursions and onboard events.

e. Digital Travel Documents

Access boarding passes, tickets, and confirmations from your device.
Reduce the need for paper documents.

7. Troubleshooting App Issues

If your cruise still doesn’t appear after following all steps:

Clear the app cache (Android) or reinstall the app (iOS/Android).
Check internet connectivity—poor connections can prevent syncing.
Contact Avalon Support with your confirmation number.
Verify booking status in MyAvalon if using a travel agent.

8. Adding Multiple Cruises

Some passengers may book consecutive Avalon Waterways cruises:

Repeat the “Add Cruise” process for each booking.
Ensure each confirmation number and name match exactly.
The app can display multiple cruises simultaneously for itinerary management.

9. Integrating Group Bookings

For group cruises:

Ensure all individual bookings are linked to MyAvalon accounts.
Group leaders can coordinate shared itineraries.
Use the app to manage excursions, dining, and communication within the group.

Contact Avalon’s Group Reservations Department for assistance if needed:

Phone: 1-866-821-2752 (U.S. & Canada)
Email: groups@globusfamily.com

10. Preventive Tips for a Smooth Experience

Register MyAvalon account immediately after booking.
Save confirmation numbers in a secure location.
Keep the app updated to the latest version.
Verify reservation accuracy before adding to the app.
Communicate with travel agents for bookings made through agencies.

11. FAQs About the Avalon Waterways App

Q1: Can I add a cruise booked by someone else?

Yes, if you have the confirmation number and the booking is linked to your MyAvalon account.

Q2: What if my cruise isn’t visible after adding it?

Check your login email, confirmation number, and app version. Contact Avalon support if needed.

Q3: Can I access the app offline?

Some features are available offline, but syncing requires an internet connection.

Q4: Can I update cabin or dining preferences through the app?

Yes, once the cruise is added, most reservation details can be managed digitally.

Q5: Can I add multiple passengers at once?

Each passenger must have their booking linked to MyAvalon. Group bookings may require coordination through the travel agent or Avalon.

12. Contact Information for Assistance

Customer Support (U.S. & Canada): 1-877-797-8791
International Phone: +1 (303) 703-7066
Email: info@avalonwaterways.com
Groups Department: groups@globusfamily.com
Website: www.avalonwaterways.com

13. Avalon waterways

Adding a cruise to your Avalon Waterways App enhances convenience, organization, and access to your itinerary and onboard services. Following the step-by-step instructions ensures your cruise appears correctly in the app. Whether traveling individually or as part of a group, leveraging the app simplifies management of reservations, excursions, and travel documentation, helping you focus on enjoying your river cruise experience.

By understanding the prerequisites, troubleshooting potential issues, and keeping your MyAvalon account up to date, you can maximize the benefits of the Avalon Waterways App for a smooth and enjoyable journey.