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Traveling on a river cruise is one of the most enriching and relaxing ways to explore the heart of Europe, Asia, or South America. However, for guests with mobility challenges or those who require special assistance, one of the most pressing questions before booking is: “Does Avalon Waterways provide wheelchair assistance?”
Avalon Waterways is a premium river cruise line known for its elegant Suite Ships, immersive itineraries, and personalized service. The company also makes a conscious effort to accommodate travelers with special needs—including those who use wheelchairs or have limited mobility.By the end, you’ll understand Avalon’s policies and how to plan your cruise for maximum comfort, safety, and enjoyment.
Avalon Waterways, part of the Globus family of brands, is dedicated to creating travel experiences that cater to a wide range of needs and abilities. While river cruise ships are naturally smaller than ocean liners—limiting some accessibility features—Avalon strives to make its vessels as accommodating as possible.
The company follows a philosophy rooted in inclusion, dignity, and comfort, ensuring that guests with mobility limitations can still enjoy a fulfilling travel experience.
Avalon Waterways believes travel should be accessible to everyone. Its staff is trained to assist guests with mobility challenges through personalized service, from the moment of embarkation to disembarkation.
The company provides wheelchair assistance during key stages of the journey, offers limited onboard accessibility features, and works closely with mobility aid providers for rentals and support.
Yes, Avalon Waterways provides wheelchair assistance, but it’s important to understand the scope and limitations.
Avalon offers manual wheelchair assistance for embarkation and disembarkation, as well as general mobility support while onboard. However, due to the structural design of river vessels and the varied nature of river ports, full accessibility may not always be possible.
Assistance during boarding and disembarkation: Crew members help guests with wheelchairs get on and off the ship safely.
Cabin access support: Crew can help transport wheelchairs to cabins or designated storage areas.
Dining and lounge mobility support: Staff assist with movement between public areas such as dining rooms and lounges.
Coordination with special needs departments: Avalon’s dedicated Special Needs Desk can prearrange wheelchair rental and local assistance at ports.
Avalon does not provide electric scooters or power chairs onboard.
Wheelchair users must be accompanied by a travel companion, as staff cannot offer continuous personal care.
Avalon does not offer wheelchairs for personal use on excursions; guests must bring or rent their own.
To ensure the best experience, Avalon asks passengers who require wheelchair assistance to notify the company at least 45 days before sailing.
Email: specialneeds@globusfamily.com Phone (U.S. & Canada): 1-866-755-8581 Website: www.avalonwaterways.com
Provide the following details:
Passenger name and booking number
Cruise itinerary and dates
Nature of assistance required (wheelchair, mobility support, etc.)
Any medical or physical considerations
Early communication allows Avalon’s operations team to plan for your arrival, assign appropriate cabins, and ensure safe boarding and mobility arrangements.
Avalon’s Suite Ships are designed with modern comforts and selective accessibility elements. While not every vessel is fully wheelchair-accessible due to port infrastructure, Avalon ensures guests can move comfortably throughout most public areas.
Elevators: Found on most Suite Ships operating in Europe (connecting two or three decks).
Wide corridors: Hallways are broad enough for standard manual wheelchairs.
Accessible staterooms: Some ships offer cabins with widened doors and safety handrails.
Accessible bathrooms: Larger bathrooms with grab bars and roll-in showers (available on select ships).
Dining areas and lounges: Located on the same deck to minimize travel barriers.
Because river cruise ships must pass under low bridges and dock at narrow ports, certain limitations exist:
Not all decks are reachable by elevator.
Gangways can be steep or uneven depending on river levels.
Some ports lack wheelchair ramps.
Public restrooms may not accommodate larger wheelchairs.
Guests may bring their own manual wheelchair or rent one through Avalon’s approved third-party suppliers.
Only manual, collapsible wheelchairs are permitted onboard.
Electric scooters and powered wheelchairs are prohibited for safety and space reasons.
Guests must be able to maneuver independently or have assistance from a traveling companion.
Wheelchairs can be folded and stored in the cabin or in designated onboard areas. Avalon’s staff assists with stowing and retrieving equipment as needed.
Most onboard spaces, such as lounges, dining rooms, and observation decks, are accessible via elevators and ramps. However, access to the Sky Deck (sun deck) may be restricted depending on ship design.
Avalon Waterways takes great care to ensure safe boarding for all guests, especially those using wheelchairs.
At embarkation ports, Avalon staff can:
Assist with boarding ramps and gangways.
Help transport luggage and mobility devices.
Coordinate with port staff for smooth entry onto the vessel.
Upon disembarkation:
Crew members assist guests with their wheelchairs to the port or transfer vehicle.
Avalon can coordinate transportation to hotels or airports for guests with mobility needs.
However, in certain ports, due to dock configurations or water levels, wheelchair assistance may be limited. It’s best to confirm port accessibility before travel.
While Avalon strives to make its land programs inclusive, not all destinations or excursions are fully wheelchair accessible.
Avalon classifies excursions based on mobility level:
Easy: Short walking distances; suitable for wheelchair users.
Moderate: Uneven terrain or stairs; partial wheelchair access.
Active: Not accessible for wheelchairs or walkers.
Avalon staff can arrange:
Private transportation for guests unable to join group tours.
Modified sightseeing options with minimal walking.
Support coordination with local tour guides aware of accessibility needs.
Some European ports require crossing other docked ships to access the pier—a common river cruise practice. This can limit wheelchair movement. Crew assistance is available but may not be feasible in all ports.
If you don’t own a wheelchair, Avalon Waterways can help you coordinate a rental through approved mobility service partners.
Contact Avalon’s Special Needs Desk to arrange a rental before your cruise. They will connect you with reputable suppliers in your embarkation city.
Common providers include:
Special Needs Group (SNG) – Europe, USA, and Canada
Mobility Equipment Hire Direct – UK & Europe coverage
Paris Mobility or Vienna Mobility Rentals – Local delivery services
Manual wheelchair: $100–$200 per week
Transport chair: $80–$150 per week
Delivery fee: $25–$50
Deposit: $100–$150 refundable
Rental chairs are typically delivered directly to your ship or pre-cruise hotel.
Avalon Waterways has a Special Needs Assistance Team dedicated to helping travelers with medical or mobility concerns.
Wheelchair assistance for boarding and disembarkation
Cabin accessibility support
Pre-cruise coordination with medical or equipment suppliers
Dietary accommodations and medical device arrangements (e.g., CPAP machines)
Email: specialneeds@globusfamily.com 1-866-755-8581Submit your request at least 45 days before departure.
Many travelers prefer bringing their own wheelchair for familiarity and comfort.
Must be manual and foldable.
Width cannot exceed 26 inches to fit cabin doors.
Passenger must manage its use or travel with a companion.
Airlines typically carry one mobility device free of charge.
Notify your airline during booking.
Label your wheelchair with your name and contact details.
Carry small spare parts (tires, tools) in your luggage.
Most rental companies offer insurance for $10–$25, covering loss or damage.
Consider purchasing travel insurance that includes:
Medical emergencies
Trip interruption due to health reasons
Mobility equipment loss/damage coverage
Avalon partners with insurance providers that include coverage for special assistance travelers.
Avalon Waterways trains its crew to assist guests respectfully and safely. The staff is knowledgeable about handling wheelchairs, guiding passengers on ramps, and providing discreet support when requested.
Passengers often commend Avalon’s crew attentiveness and willingness to go above and beyond, especially for those who need a bit of extra help getting around the ship or during excursions.
However, guests should note that the crew cannot serve as personal attendants; their role is to offer general assistance.
While Avalon provides excellent service, river cruise limitations differ from large ocean liners.
Ships are narrower and shorter due to locks and bridges.
Gangways may change in angle and height with river levels.
Some historic ports have uneven or cobblestoned terrain.
Certain small towns and ancient sites are not wheelchair accessible. Avalon compensates by offering onboard programs and alternative sightseeing experiences.
Traveling with a companion is highly recommended for guests requiring mobility support, as it ensures safety and independence in varying port conditions.
Notify Avalon Early: At least 45 days before sailing.
Book Accessible Cabins: Limited in number—reserve early.
Travel with a Companion: For continuous support.
Choose Easy-Level Excursions: Based on Avalon’s accessibility chart.
Carry Compact Mobility Aids: Lightweight chairs are best suited.
Bring Documentation: If using a medical wheelchair or rental device.
Purchase Insurance: Protects against unexpected damage or loss.
Communicate Regularly: Inform the cruise director of your daily mobility needs.
Many past travelers who required wheelchair assistance report positive experiences with Avalon Waterways.
They often highlight:
The professionalism of the crew during embarkation/disembarkation.
The clean and accessible cabin designs on Suite Ships.
The extra effort made by cruise directors to modify excursions or provide alternatives.
Some guests mention the importance of realistic expectations—not every historic city or attraction is wheelchair-friendly, but Avalon’s team ensures that your overall cruise remains enjoyable and comfortable.
Office Hours: Monday–Friday, 8 AM–7 PM CST
If traveling from outside North America:
UK: 0330 808 0411
Australia: 1300 230 234
New Zealand: 0800 000 883
Q1: Does Avalon provide wheelchairs onboard?
No. Guests must bring their own or arrange a rental through Avalon’s recommended partners.
Q2: Can I get assistance during shore excursions?
Yes, for accessible excursions, Avalon staff or local guides can provide assistance when possible.
Q3: Are electric wheelchairs allowed?
No. Only manual, foldable wheelchairs are permitted onboard.
Q4: Are cabins accessible for wheelchair users?
Some ships feature accessible cabins with wider doors and safety rails. Availability is limited, so book early.
Q5: How much notice should I give Avalon for wheelchair assistance?
At least 45 days before sailing.
Avalon Waterways is deeply committed to ensuring that all guests, regardless of mobility level, can enjoy a world-class cruise experience. The company provides personalized wheelchair assistance, crew support, and pre-cruise coordination for rentals and accessibility needs.Although not every port or excursion is fully accessible, Avalon’s staff makes every effort to provide comfort, dignity, and flexibility for travelers requiring special assistance.With advance planning, clear communication, and the support of Avalon’s dedicated team, guests with mobility challenges can confidently embark on a remarkable journey along the world’s most beautiful rivers—where every view, every meal, and every moment is designed to be unforgettable.
Your ultimate guide to cruise adventures. Discover amazing destinations, find the perfect cruise, and create unforgettable memories on the high seas.
© 2025 cruisebite.com All rights reserved. | Privacy Policy | Terms of Service
