How can I add a cruise to my American Queen Voyages app?

The American Queen Voyages app offers passengers a convenient way to manage bookings, check itineraries, access onboard services, and stay updated before and during a cruise. Adding a cruise to your app allows you to:

• View your itinerary in real-time

• Manage reservations and personal details

• Access digital boarding passes and excursion tickets

• Receive notifications about cruise updates

This guide provides a detailed walkthrough for adding a cruise to your American Queen Voyages app, troubleshooting common issues, and maximizing the app’s features.

Why Use the American Queen Voyages App

Before diving into the steps, it’s important to understand the benefits of using the app:

1. Centralized Booking Management

• All cruise details, reservations, and passenger information are stored in one place.

2. Onboard Convenience

• Access daily schedules, dining reservations, and entertainment options.

3. Notifications and Alerts

• Receive real-time updates about itinerary changes, port arrivals, or onboard events.

4. Travel Preparation

• Ensure all documents, boarding passes, and pre-cruise forms are submitted before departure.

5. Personalization

• Customize your onboard experience, track excursions, and manage preferences.

 Guide to Adding a Cruise

Adding your cruise to the American Queen Voyages app is straightforward, but following these steps ensures a smooth process.

1: Download and Install the App

• Available on iOS via the App Store and Android via Google Play.

• Ensure you download the official American Queen Voyages app to avoid security issues.

2: Create or Log In to Your Account

• Use the email address associated with your booking.

• If you don’t have an account, create one using the email and a secure password.

 3: Navigate to the “Add Cruise” Section

• Open the app and look for “My Cruises” or “Add Reservation” in the menu.

• This section allows you to link a new cruise to your account.

 4: Enter Your Cruise Details

• Provide the reservation or confirmation number, passenger names, and departure date.

• Double-check details to ensure accuracy, as errors may prevent the cruise from linking.

5: Confirm and Sync

• Once details are entered, tap “Add Cruise” or “Confirm”.

• The app will sync with American Queen Voyages’ system and display your cruise itinerary.

 6: Verify Your Cruise

• Check the app to ensure your cruise appears correctly.

• Verify cabins, passenger names, and departure information.

Troubleshooting Common Issues

If your cruise does not appear after following the steps above:

Issue 1: Reservation Not Recognized

• Solution: Verify that the confirmation number and passenger names are correct. Contact American Queen Voyages reservations if necessary.

Issue 2: App Sync Delay

• Solution: Wait 24–48 hours for new bookings to appear, especially if recently made or booked through a third party.

Issue 3: Login or Account Problems

• Solution: Ensure you are using the email associated with your booking. Reset your password if login fails.

Issue 4: Technical Glitches

• Solution: Restart the app, clear cache, or reinstall the application. Check for app updates.

Issue 5: Third-Party Bookings

• Solution: If booked through a travel agent, ensure the reservation has been submitted to American Queen Voyages’ system.

Managing Multiple Cruises in the App

If you have multiple reservations:

• Add each cruise individually using the confirmation numbers.

• Use the “My Cruises” tab to switch between itineraries.

• Ensure notifications are enabled for all cruises to receive timely updates.

Maximizing the App Experience

Once your cruise is added, you can:

1. Access Digital Boarding Passes

• Skip paper passes and check in quickly using your smartphone.

2. View Daily Schedules and Excursions

• Track dining times, entertainment, and shore excursions.

• Sign up for excursions directly within the app.

3. Manage Cabin and Dining Preferences

• Update special requests such as dietary restrictions or accessibility needs.

4. Receive Notifications and Alerts

• Stay informed about itinerary changes, onboard events, or emergencies.

5. Track Loyalty and Rewards

• Monitor points or benefits if enrolled in American Queen Voyages’ loyalty program.

Frequently Asked Questions

Q1: Can I add a cruise after booking?

Yes, as long as you have a valid confirmation number and your booking is active.

Q2: Can multiple passengers use the same app?

Each passenger should link their own account, though reservations may be visible across linked accounts.

Q3: What if my reservation doesn’t appear after 48 hours?

Contact American Queen Voyages reservations with your confirmation number for manual verification.

Q4: Can I access the app offline?

Some features, like itineraries, may work offline, but real-time updates require internet access.

Q5: Is there a fee for using the app?

No, the app is free to download and use.

Best Practices for Adding Cruises to the App

• Double-Check Confirmation Numbers: Avoid typos to prevent booking errors.

• Use the Correct Email: Must match the email used during booking.

• Enable Notifications: Receive real-time updates and alerts.

• Keep the App Updated: Regular updates improve functionality and security.

• Save Backup Documentation: Keep your confirmation email and ID as backup.