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What is a P&O Cruises cruise confirmation number?

  • Michael Rodriguez
  • 18 September 2025
  • 6 min read

What is a P&O Cruises cruise confirmation number?

When you book a holiday with P&O Cruises, you enter a world of comfort, elegance, and excitement. But before the voyage begins, there’s one important detail every guest should know—the cruise confirmation number.

This number is not just a random code; it is your unique identifier for your cruise booking. From managing reservations and checking in online to accessing loyalty points and contacting customer service, the confirmation number plays a central role.

In this guide, we’ll explore in detail:

  • What a P&O Cruises confirmation number is

  • Where to find it

  • How it’s used

  • Common issues guests face

  • Step-by-step guidance on checking your booking status

  • Why this number is vital for a smooth sailing experience

By the end, you’ll know exactly how to handle your cruise confirmation number and use it to your advantage.

What is a Cruise Confirmation Number?

A cruise confirmation number (sometimes called a booking reference number) is a unique alphanumeric code assigned to every passenger or booking when a cruise is confirmed with P&O Cruises.

Key Characteristics of the Confirmation Number

  • Unique Identifier: No two bookings have the same code.

  • Alphanumeric: Usually a mix of letters and numbers.

  • Booking-Specific: Tied directly to your cruise reservation.

  • Multi-Use: Required for check-in, payments, modifications, and customer service queries.

Why is the Confirmation Number Important?

The confirmation number is your digital passport to everything related to your P&O Cruises holiday. Without it, you may face delays or challenges in accessing your booking.

Uses of the Confirmation Number

  1. Accessing Your Booking

    • View itinerary, guest details, and payment status.

  2. Online Check-In

    • Essential for completing pre-cruise formalities.

  3. Payments and Balance

    • Used when paying installments or final balances online.

  4. Customer Service

    • Agents will always ask for your confirmation number to assist with queries.

  5. Excursion Bookings

    • Reserve shore excursions and dining with your reference number.

  6. Travel Documents

    • E-tickets and boarding passes are linked to this code.

Where Can You Find Your P&O Cruises Confirmation Number?

If you’ve recently booked a cruise, here’s where you’ll see your number:

1. Booking Confirmation Email

  • Sent immediately after your booking is completed.

  • Usually appears in the subject line and body of the email.

2. Printed Invoice or Receipt

  • If booked via a travel agent, the number is on your invoice.

3. Online Account Dashboard

  • Log into “My Account” on the P&O Cruises website.

  • Your active bookings will display along with confirmation numbers.

4. Mobile App

  • The P&O Cruises app also stores your booking details.

5. Travel Agent Communications

  • If booked through a third party, the confirmation code is included in correspondence.

How to Use Your P&O Cruises Confirmation Number

1. Online Check-In Process

  • Visit the Manage My Booking section of the website.

  • Enter your last name and confirmation number.

  • Complete passport details, emergency contacts, and pre-boarding requirements.

2. Payment and Balance Enquiries

  • Enter your booking reference to check remaining balance.

  • Make partial or full payments easily.

3. Booking Shore Excursions and Dining

  • Access onboard activities before sailing.

  • Use the confirmation code to secure reservations.

4. Printing Travel Documents

  • Boarding passes, luggage tags, and itinerary documents are linked.

5. Customer Support Calls

  • Always provide the confirmation number to speed up assistance.

Difference Between Confirmation Number and Loyalty Number

It’s easy to confuse your confirmation number with your P&O Cruises loyalty number (Peninsular Club number).

  • Confirmation Number → Linked to a specific booking.

  • Loyalty Number → Linked to your personal cruising history.

Common Problems with Cruise Confirmation Numbers

1. Not Receiving a Confirmation Email

  • Check spam/junk folder.

  • Contact P&O Cruises or your travel agent.

2. Incorrect Number Entered

  • Always double-check spelling and numbers.

  • Ensure you’re not using your loyalty number by mistake.

3. Multiple Bookings

  • Each booking has its own unique confirmation code.

  • Verify you are entering the correct one for your specific cruise.

4. Technical Issues

  • Website errors may prevent login.

  • Try using a different browser or the mobile app.

How to Retrieve a Lost Confirmation Number

If you’ve misplaced your booking reference:

  1. Search Your Emails

    • Look for “P&O Cruises Confirmation” in your inbox.

  2. Check Online Account

    • Log into P&O’s site with your registered email.

  3. Call Customer Service

    • Provide personal details (name, email, cruise date).

    • The team will resend your confirmation number.

  4. Ask Your Travel Agent

    • If booked through an agent, they will have the record.

 Managing Your Cruise with the Confirmation Number

 1: Visit P&O Cruises Website

  • Navigate to the “Manage My Booking” page.

2: Enter Details

  • Confirmation number + surname.

3: Review Booking

  • Check stateroom, itinerary, passenger info.

Step 4: Customize Experience

  • Book excursions, dining packages, and spa treatments.

Step 5: Download Travel Docs

  • Print e-tickets and boarding passes.

Security of Your Confirmation Number

Since the confirmation number contains access to your booking:

  • Do not share publicly (social media, open forums).

  • Provide only to authorized agents.

  • Keep a backup in secure storage (email, printout).

Why Travel Agents Rely on Confirmation Numbers

For those booking through agents, the confirmation number is essential:

  • Used to liaise directly with P&O Cruises.

  • Ensures proper allocation of cabins.

  • Enables timely updates on payment deadlines.

FAQs About P&O Cruises Confirmation Number

Is the confirmation number the same as the booking reference?

Yes, both terms are used interchangeably.

Do all passengers get the same number?

Yes, one confirmation number applies to the entire booking, even if multiple cabins are included.

How long after booking will I receive it?

Usually instantly, but within 24 hours at most.

Can I use my confirmation number to check loyalty points?

No, loyalty status is checked using your Peninsular Club membership.

What if my travel agent cannot provide my number?

Contact P&O Cruises directly for assistance.

Tips for Managing Your Confirmation Number

  • Save a digital copy on your phone.

  • Print multiple copies for travel day.

  • Always quote it when contacting customer service.

  • Verify the number matches your cruise details.


P&O Cruises confirmation number

A P&O Cruises confirmation number may seem like a small detail, but it is the gateway to your entire cruise experience. From online check-in and payments to excursion bookings and customer service, this unique code ensures that everything runs smoothly.

To recap:

  • It’s your unique booking reference.

  • You can find it in emails, online accounts, apps, or from your travel agent.

  • It’s required for almost every pre-cruise and onboard process.

  • Keeping it safe and accessible guarantees a hassle-free journey.

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