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If you have already booked a cruise but cannot see it in the Royal Caribbean app, you may need to link the reservation to your account manually. In many cases, an upcoming cruise appears automatically after you sign in, but Royal Caribbean also provides an option to select a different sailing when a booking is missing.
Adding your cruise to the app is useful because it puts important trip information in one place. Depending on your sailing and the features available for your ship, you can use the app to check in, review your itinerary, arrange dining and shore excursions, view activities, and manage other parts of your vacation.
If your cruise does not appear automatically, you can manually link it from the app.
Install the official Royal Caribbean app on your smartphone through the Apple App Store or Google Play Store. The app is free to download. Royal Caribbean states that the app is available for iOS and Android devices, although tablets are not supported.
Open the app and sign in using the same Royal Caribbean Guest Account associated with your cruise reservation.
If you do not already have an account, create one and then sign in. Royal Caribbean says a guest account is required for check-in and that the same login can be used on the Royal Caribbean website and app.
After signing in, open the app's Dashboard.
Your upcoming cruise may already be displayed. Royal Caribbean says upcoming and current cruises should appear once they are linked to your account.
If the correct cruise is not displayed, Royal Caribbean's current instructions say to tap “Select a different sailing” from the Dashboard.
This provides a way to manually locate a cruise that has not automatically appeared in your account.
Follow the prompts to look up your reservation. Keep your booking information available so you can enter the requested details accurately.
Royal Caribbean's reservation lookup process uses information such as the reservation number and other identifying booking details.
Once the reservation is located, check that the displayed cruise is the one you actually booked.
Verify details such as:
After the correct sailing is linked, it should become accessible from your app.
The exact information requested can vary depending on the lookup process, but you should have your Royal Caribbean reservation number available.
It is also helpful to have:
Royal Caribbean's online reservation lookup specifically identifies the reservation number, last name, ship and sail date as information used to retrieve a booking.
Your reservation number is especially important if the booking was made outside the account you are currently using.
There are several possible reasons your cruise may not immediately appear.
Royal Caribbean explains that an upcoming cruise may occasionally fail to link automatically to your profile. In that situation, you can manually link the missing cruise through the app.
If the booking is associated with a different email address or Guest Account, signing into another account may prevent the reservation from appearing.
Check that you are using the account associated with the booking.
Royal Caribbean recommends refreshing the screen or signing out and signing back in if your cruise does not appear after you access your account.
This can be useful if the reservation was recently booked or linked.
Bookings made through a travel advisor can have different account and payment arrangements. For example, Royal Caribbean states that reservations created through a travel advisor cannot be paid online directly through the guest account; the traveler must contact the original booking agent for payments.
If you cannot link a travel-agent booking, contact the agency or Royal Caribbean for assistance with the reservation.
Try these troubleshooting steps in order:
Royal Caribbean specifically advises contacting guestaccounthelp@rccl.com if the cruise still does not appear after using the manual linking option.
Yes. You can access your reservation through your Royal Caribbean Guest Account on the website or use the reservation lookup option.
Royal Caribbean says that signing into your Guest Account allows you to view reservation information, including sailing details, stateroom assignment, dining selection and guest information.
This can be a useful alternative if you are having difficulty with the mobile app.
Once your cruise is available in the app, you can use the available features to prepare for your sailing.
The app can be used for cruise check-in. Royal Caribbean says app check-in can begin 45 days before sailing and continue until the morning of the sailing.
The check-in process can include scanning your passport, taking a security photo, selecting an arrival time and answering required questions.
You can browse and reserve available shore excursions through the app. Availability and specific options depend on your cruise.
The app can also be used to book specialty dining and, where available, schedule My Time Dining.
Depending on your sailing, the app can provide access to purchases such as:
Royal Caribbean recommends making eligible pre-cruise purchases in advance because availability and pricing can vary.
After your booking is linked, the app becomes a convenient place to review your sailing and prepare for the trip.
Royal Caribbean also says that app features can vary between ships, so not every feature will necessarily be available on every sailing.
No. You can use some areas of the app without having an upcoming reservation.
Royal Caribbean says users without a reservation can browse upcoming itineraries, onboard activities and other cruise information. However, you need a reservation linked to your account to access the booking-specific features for your sailing.
Before your cruise, you normally need an internet connection to download and use online features.
Once onboard, Royal Caribbean says you can connect to the ship's Guest Wi-Fi and use the app without purchasing an internet package.
This is particularly useful for checking daily activities, viewing information about venues and accessing other onboard app features.
The app is designed to display upcoming and current cruises associated with your account. If you have another reservation that does not appear, you can use the manual sailing-selection process to locate the missing cruise.
If a second booking still cannot be linked, check that the reservation is associated with the correct guest information and account.
Yes. The Royal Caribbean app is designed for both pre-cruise planning and onboard use.
Before sailing, you can use available features to arrange dining, excursions, packages, spa services and other activities. Some reservations can also be modified before the cruise, although restrictions apply.
For example, Royal Caribbean explains that dining and shore excursion reservations may be cancelled or have guests removed in the app, subject to the applicable cancellation policy. More extensive changes may require cancelling and rebooking or getting assistance onboard.
A few simple checks can prevent common problems:
Sign in to the Royal Caribbean app, open the Dashboard and tap “Select a different sailing.” Follow the prompts to locate and link your missing reservation.
Your reservation may not have linked automatically, you may be signed into a different Guest Account, or the app may need to refresh. Royal Caribbean recommends refreshing the app or signing out and back in, then using the manual sailing option if necessary.
You should keep your reservation number available when trying to locate a missing booking. Royal Caribbean uses the reservation number as part of its reservation lookup process.
You can try linking the reservation through the app using the booking information. If you encounter an account or reservation issue that cannot be resolved through the app, contact your travel advisor or Royal Caribbean for assistance.
Royal Caribbean says account information should appear within a few minutes after signing in. If it does not, refresh the screen or sign out and sign back in.
Yes. You can browse certain cruise information without a booking, but reservation-specific functions require access to your sailing.
Yes. Royal Caribbean says app check-in can begin 45 days before sailing and provides a way to complete several check-in steps through the app.
Yes. Available shore excursions can be browsed and reserved through the app before or during your cruise, depending on availability.
Yes. The app supports specialty dining reservations and My Time Dining scheduling where available.
First, verify your account and reservation information, refresh the app and try “Select a different sailing.” If the cruise remains missing, Royal Caribbean advises contacting guestaccounthelp@rccl.com for assistance.
Adding a cruise to the Royal Caribbean app is usually straightforward when the reservation is already associated with your Guest Account. If your sailing does not appear automatically, sign in, open the Dashboard and use “Select a different sailing” to manually locate the booking.
Keep your reservation number and booking information nearby, and check that you are using the correct Guest Account. Once the cruise is linked, the app can help you prepare for your vacation through check-in, dining, excursions, onboard activities and other available cruise-management features.
For the most current app functionality and account instructions, refer to Royal Caribbean's official app and FAQ pages.
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