How can I contact Viking Cruises by email?

Viking Cruises is one of the most celebrated names in luxury travel, offering river, ocean, and expedition cruises that combine cultural enrichment, elegant design, and world-class service. Whether you’re planning your first voyage or are a returning guest with the Viking Explorer Society, effective communication with Viking’s customer service is essential for managing bookings, resolving issues, or seeking assistance.

While Viking provides multiple ways to contact them—such as phone, live chat, or through the My Viking Journey portal—many guests prefer the convenience and record-keeping advantages of email communication. Email allows travelers to explain issues in detail, attach documents, and maintain a written record of correspondence.

This comprehensive guide explores how to contact Viking Cruises by email, the correct addresses for different inquiries, what to include in your message, and professional tips for ensuring your request receives a timely and helpful response.

1. Why Contact Viking Cruises by Email?

Emailing Viking Cruises provides a flexible and convenient way to communicate with their customer care team. Whether you have questions about booking, payments, accessibility services, or cruise documentation, email offers several benefits:

1. Written Record of Communication

Emails provide a detailed record of all interactions, which is useful for reference in case of future disputes or follow-ups.

2. Attach Supporting Documents

You can easily attach invoices, passports, medical documents, or payment receipts when requesting assistance or making special service requests.

3. Time-Zone Flexibility

Since Viking serves guests across continents, email ensures you can reach them even outside regular call center hours.

4. Clear and Structured Communication

Unlike live calls, emails allow you to organize your questions and provide context, helping Viking agents respond more accurately.

2. Official Viking Cruises Email Addresses

Viking Cruises maintains several official email addresses depending on the nature of your inquiry. Using the correct one ensures your message reaches the right department and speeds up response time.

1. General Customer Service

📧 customercare@vikingcruises.com

This is the primary email address for most customer inquiries. You can use it for:

• Booking-related questions

• Payment confirmations

• Itinerary changes

• Post-cruise feedback

• Complaints or compliments

• Account access issues

When contacting this address, include your booking confirmation number, full name, travel dates, and contact details to help Viking locate your record efficiently.

2. Viking River Cruises Inquiries (Europe)

📧 ukinfo@vikingcruises.com or reservations@vikingcruises.co.uk

For travelers based in the UK or Europe, this email connects you to the regional Viking customer service center. Use it for questions related to:

• River cruise itineraries in Europe

• British or EU resident bookings

• Transfers and air packages

• Pre- and post-cruise hotel stays

3. Viking Ocean Cruises Support

📧 oceansupport@vikingcruises.com

This department handles queries specifically related to Viking Ocean itineraries. Contact them for:

• Cabin upgrades or ship-specific questions

• Ocean cruise documentation

• Onboard services or excursions

• Pre-boarding technical issues

4. Viking Expeditions (Polar and Adventure Voyages)

📧 expeditioninfo@vikingcruises.com

Guests traveling on Viking Expeditions voyages to destinations like Antarctica or the Arctic should reach out here for specialized assistance regarding:

• Polar travel documents

• Expedition gear details

• Health and safety requirements

• Destination-specific queries

5. Viking Air Services

📧 airservices@vikingcruises.com

If you’ve booked air travel through Viking Air, this is your go-to email for:

• Flight itinerary questions

• Airfare upgrades

• Airport transfer arrangements

• Flight delays or cancellations

6. Accessibility and Special Needs Department

📧 specialneeds@vikingcruises.com

This email is dedicated to guests requiring assistance for medical, mobility, or dietary needs. Contact them to request:

• Wheelchair or scooter rental

• Accessible staterooms

• Medical refrigerator availability

• Oxygen or CPAP machine accommodation

• Special dietary menu arrangements

Include relevant medical documents (if applicable) to ensure Viking can meet your requirements.

7. Group Travel and Events

📧 groups@vikingcruises.com

Use this email to inquire about group bookings, corporate events, or chartered cruises. Viking’s Group Sales team can assist with:

• Group discounts and amenities

• Linked reservations

• Custom itineraries for large parties

• Special onboard group events

8. Travel Advisors and Agencies

📧 agencyservices@vikingcruises.com

Travel agents or agencies representing clients can email this department for help with:

• Commission details

• Agency registration

• Client booking updates

• Marketing material requests

9. Media and Press Relations

📧 press@vikingcruises.com

For journalists, bloggers, or media professionals seeking official statements, press kits, or interview requests, this email connects you to Viking’s Public Relations Team.

10. Career Opportunities (Human Resources)

📧 recruitment@vikingcruises.com

For individuals seeking employment opportunities with Viking, use this address to inquire about:

• Shipboard and corporate job openings

• Application status updates

• Interview scheduling

Attach your resume and specify your area of interest (e.g., hospitality, marine operations, culinary).

3. Tips for Writing an Effective Email to Viking Cruises

When contacting Viking Cruises by email, clear communication ensures your message is handled promptly. Here’s how to write a professional and effective email:

1. Use a Clear Subject Line

Example:

• “Booking Confirmation 7A4BCD – Cabin Change Request”

• “Assistance Needed with Online Check-In – Reservation 6B8EFA”

This helps Viking’s system route your email to the appropriate department.

2. Include Key Details

Always provide the following information in your message:

• Full name (as on booking)

• Cruise name or destination

• Reservation or confirmation number

• Travel dates

• Contact number

• Detailed description of your issue

3. Be Concise but Complete

Avoid lengthy introductions; get straight to the point while providing all necessary context.

4. Attach Supporting Documents

Include invoices, screenshots, or receipts if they’re relevant to your inquiry.

5. Request a Confirmation

Ask Viking to acknowledge receipt of your email. This ensures your message was successfully received.

Example:

“Please confirm receipt of this message so I can be assured it has reached the correct department.”

4. Response Time and Expectations

Viking Cruises typically responds to email inquiries within 24–72 hours depending on the department and volume of requests.

Factors That Affect Response Time:

• Peak travel seasons (spring and summer)

• Urgent voyage changes

• Time zone differences

If you haven’t received a response within three business days, follow up politely by replying to your original email or contacting Viking by phone.

5. When to Use Email vs. Other Contact Methods

While email is convenient, some situations may require immediate attention. Below is a quick guide to help you decide:

SituationContact MethodReason

Urgent cruise cancellationPhoneImmediate confirmation required

Payment or billing issueEmail or PhoneEmail allows documentation

Lost documentsEmailCan attach ID for verification

Accessibility requestEmailRequires written proof

Pre-cruise inquiriesEmail or ChatBoth efficient for general questions

Onboard issueGuest Services DeskDirect and faster resolution

6. Sample Email Templates for Common Situations

A. Booking Inquiry Example

Subject: Booking Inquiry – Viking Ocean Cruise 2026 (Confirmation 9B7XDC) Dear Viking Cruises Customer Care, I recently booked a Viking Ocean cruise from Athens to Rome scheduled for June 2026 under confirmation number 9B7XDC. I would like to confirm the payment schedule and inquire about available upgrades to a Penthouse Veranda stateroom. Please advise on any applicable costs and steps for completing this request. Thank you for your assistance. Warm regards, [Your Full Name] [Email Address] [Phone Number]

B. Accessibility Request Example

Subject: Accessibility Assistance Request – Viking River Cruise (Booking 7A6PQR) Dear Viking Special Needs Team, I am scheduled to sail on the Paris to Normandy river cruise on August 14, 2025. I will require a wheelchair-accessible cabin and assistance during embarkation. Please confirm the availability of accessible accommodations and let me know if any documentation is needed. Thank you for your help. Sincerely, [Your Full Name] [Booking Number] [Contact Information]

C. Complaint or Feedback Example

Subject: Post-Cruise Feedback – Viking Ocean Cruise from Barcelona to Lisbon Dear Viking Customer Care, I recently completed my Viking Ocean cruise aboard the Viking Sky (Sept 2–9, 2025) and would like to share feedback regarding my dining experience and excursion scheduling. Please advise where I may send a detailed feedback form. Thank you for taking the time to review my comments. Best regards, [Your Name] [Confirmation Number] [Contact Information]

7. Tips for Getting a Faster Response

1. Avoid duplicate messages—sending multiple emails to different addresses may slow down processing.

2. Check spam/junk folders regularly for Viking replies.

3. Reply within the same email thread to maintain continuity.

4. Contact during business hours (PST) for quicker responses.

5. Be polite and professional—clear, respectful communication often yields faster assistance.

8. Viking Cruises Phone and Chat Alternatives

While email is excellent for non-urgent matters, you can also reach Viking by:

• Phone (U.S. & Canada): 1-855-338-4546

• Live Chat: Available on www.vikingcruises.com

• Mail: Viking Cruises, 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367, USA

For travelers outside North America, regional contact details are available on Viking’s website under “Contact Us.”

9. Common Email-Related Issues and Fixes

Issue 1: No Response After Several Days

Fix: Check spam folders or resend the email with “Follow-Up” in the subject line.

Issue 2: Message Bounce-Back

Fix: Verify that you used the correct address and check for typos.

Issue 3: Missing Attachments

Fix: Ensure your email attachments do not exceed 20MB. If larger, send in multiple emails or use file compression.

Issue 4: Incomplete Information

Fix: Include booking number and travel date to avoid delays.

10. Why Email Communication Enhances the Viking Experience

Choosing to contact Viking Cruises by email isn’t just about convenience—it ensures clarity and consistency in communication. You can document:

• Itinerary modifications

• Payment updates

• Accessibility arrangements

• Feedback and claims

This transparency fosters smoother collaboration between guests and Viking’s staff, aligning with the company’s philosophy of offering “The Thinking Person’s Cruise”—where every detail is handled with care.Reaching Viking Cruises by email is a simple, reliable, and efficient way to manage your travel experience—before, during, and after your voyage. Whether you’re confirming bookings, requesting special accommodations, or sharing feedback, Viking’s customer care team is known for its professionalism and responsiveness.

By using the correct department address, including key booking information, and maintaining a polite tone, you can ensure a timely and helpful reply to any inquiry. Email not only simplifies communication but also gives you peace of mind, knowing your request is properly documented and addressed.

From pre-cruise questions to post-voyage follow-ups, Viking Cruises remains committed to providing world-class service that matches its award-winning ships and destinations.