Planning a cruise holiday is always exciting. From choosing the perfect itinerary to booking excursions and arranging travel documents, every detail matters. But what happens if the name on your Fred. Olsen Cruise Lines reservation is incorrect—or if you need to substitute one passenger for another?
This situation is more common than many people think. Typos in names, passport renewals, marriage-related surname changes, or even last-minute cancellations within a group can all create the need for a name change on a cruise booking. Since cruise lines are bound by international travel and maritime regulations, handling such corrections is not as straightforward as it might be with a local hotel booking.
This guide provides a complete explanation of how to change a name on a Fred. Olsen cruise reservation. We’ll cover official policies, timelines, costs, and step-by-step instructions to ensure your travel plans remain smooth and stress-free.
Name changes may be required for various reasons, including:
Simple Typographical Errors
Spelling mistakes in first or last names.
Incorrect middle initials.
Legal Name Changes
Marriage, divorce, or other legal surname changes.
Passport Mismatch
The reservation must match the passport exactly for boarding.
Substituting Passengers
When one traveler can’t make the trip and another person takes their place.
Travel Agency Input Errors
Mistakes during booking by third-party agents or group organizers.
Each scenario has different implications for the process and potential fees.
Fred. Olsen Cruise Lines recognizes that mistakes or changes happen, but due to travel security rules, names on reservations must match the traveler’s passport exactly.
Here are the core principles of their policy:
Minor corrections (e.g., spelling errors) are usually allowed with minimal or no fees.
Full name changes (replacing one passenger with another) are treated as passenger substitutions and may incur fees.
Deadlines apply—name changes typically must be requested well before final travel documents are issued.
Passport alignment is mandatory—the corrected name must match the government-issued travel document.
Charges vary depending on how close the request is made to the sailing date.
If you need to make a change, here’s what to do:
Check the confirmation invoice you received after booking. Confirm whether the name is misspelled, incomplete, or if a substitution is required.
Have the correct details ready:
Full name as it appears on the passport
Date of birth
Passport number (if required)
If you booked directly with Fred. Olsen: contact their Reservations Department by phone or email.
If you booked through a travel agency: all requests must go through the agent.
Provide:
Booking reference number
Incorrect name(s)
Correct name(s)
Reason for the change
Depending on the timing and type of change, fees may apply (see below).
Fred. Olsen will re-issue an updated booking invoice reflecting the corrected name.
Ensure the new details align perfectly with the passport and any visa applications.
While exact charges may vary, here’s what typically applies:
Minor Corrections (spelling mistakes)
Often free if caught early.
May incur a small administrative fee closer to departure.
Full Passenger Substitution (new traveler replacing original)
A name change fee applies.
Any differences in fare, taxes, or promotions must be paid.
Insurance policies may need to be updated separately.
Late Name Changes
Closer to departure (usually within 90 days), fees are higher.
Some changes may even be restricted if travel documents have already been issued.
Fred. Olsen requires that all passenger information be finalized well before departure.
90+ days before sailing: Most changes possible with minimal fees.
89–30 days before sailing: Higher fees may apply.
29 days or less before sailing: Changes may be refused or incur maximum charges.
It is always best to request corrections as soon as an error is noticed.
It’s important to distinguish between:
Correction: “Jonh” corrected to “John.”
Substitution: Replacing “John Smith” with “David Jones.”
The first is usually straightforward, while the second is considered a significant change, treated similarly to a cancellation and rebooking.
Name discrepancies between your reservation and your passport can cause serious boarding issues. Even a single letter difference may result in denied embarkation.
Always check:
Passport validity (must match reservation exactly).
Visa documents (updated to correct name).
Travel insurance policies (amend to reflect corrected name).
Double-check names at booking—cross-verify with passports.
Book using legal names—avoid nicknames or shortened forms.
Review confirmation invoices immediately—errors are easier to fix early.
Communicate with group organizers—in group bookings, ensure each member submits passport details correctly.
Consider travel insurance—covers unexpected cancellations if substitutions are needed.
Yes, but rules and fees depend on whether it’s a minor correction or a full passenger substitution.
Minor corrections are often free; full substitutions incur fees and potential fare adjustments.
Ideally, changes should be made at least 90 days before departure. After that, restrictions and higher fees apply.
Not usually—insurance policies must also be updated with the correct name.
Yes, but it is treated as a passenger substitution and charges will apply.