How can I add a cruise to my Marella Cruises app?

The Marella Cruises app is designed to make cruise planning and management seamless. One of its most useful features is the ability to add your cruise reservation directly to the app, allowing you to access itineraries, cabin details, onboard services, and special offers in one convenient location.

However, some passengers face challenges when trying to add a cruise. This guide provides a comprehensive, step-by-step approach to adding your cruise to the Marella Cruises app, troubleshooting common issues, and maximizing your app experience.

Why Add Your Cruise to the Marella Cruises App?

Adding your cruise to the app offers several benefits:

Easy Access to Booking Details – View your cabin number, itinerary, and passenger information.
Onboard Services – Book excursions, spa treatments, or specialty dining in advance.
Real-Time Updates – Receive notifications about itinerary changes, port arrivals, or onboard events.
Manage Multiple Bookings – Add more than one cruise if you have multiple reservations.
Simplified Check-In – Complete pre-cruise check-in and access boarding passes electronically.

By adding your cruise, you ensure all relevant information is centralized, reducing stress and enhancing your overall cruise experience.

Step-by-Step Guide to Adding a Cruise to the Marella Cruises App

Step 1: Download and Install the App

Ensure you have the latest version of the Marella Cruises app.
Available on iOS (App Store) and Android (Google Play Store).
Check storage space and device compatibility before installation.

Step 2: Log In or Create an Account

Use the email address linked to your cruise booking.
If you do not have an account, create one using the same email used for the booking.
Verify your email if prompted, to enable full app functionality.

Step 3: Navigate to “Add Cruise”

Open the app and find the “My Cruises” or “Add Booking” section.
Some versions may display a plus (+) icon to add a new reservation.

Step 4: Enter Booking Details

Input the booking reference number exactly as it appears on your confirmation email.
Enter the passenger’s last name associated with the reservation.
Double-check for typos to avoid errors.

Step 5: Confirm Your Cruise

After entering details, the app will attempt to retrieve your reservation from Marella Cruises’ system.
Verify the cruise details, including:
- Cabin number
- Sailing dates
- Passenger names
- Itinerary

Step 6: Save and Access Your Cruise

Once confirmed, save the cruise to your app.
You can now access itineraries, onboard services, pre-cruise check-in, and notifications directly from your phone.

Troubleshooting Common Issues

Sometimes, passengers may encounter issues when adding a cruise to the app. Here’s how to resolve them:

1. Reservation Not Found

Ensure you entered the correct booking reference and passenger name.
Verify that the booking is confirmed and not pending.
If booked through a travel agent, it may take 24–48 hours to appear in the system.

2. App Not Loading

Ensure you have a stable internet connection.
Restart the app or reinstall it if necessary.
Clear cache or update to the latest version.

3. Multiple Accounts

Make sure you are logging in with the email linked to your booking.
Some users create multiple accounts, which can cause reservations to not appear.

4. System Maintenance

Marella Cruises may occasionally update or maintain its online system.
If the app fails to retrieve your booking, wait 24 hours and try again.

5. Contact Customer Support

If problems persist, contact Marella Cruises:
- Phone: 0344 888 9955
- Email: customerservices@tui.co.uk
Provide your booking reference, passenger name, and details of the issue for prompt assistance.

Tips for Managing Your Cruise in the App

Add Multiple Cruises – If you have several bookings, add each to the app for easy management.
Enable Notifications – Stay updated with itinerary changes, embarkation info, and onboard events.
Check In Advance – Complete pre-cruise check-in directly in the app to avoid long queues.
Plan Excursions Early – Use the app to book shore excursions and specialty dining before the ship sails.
Update Personal Information – Ensure your contact information, passport, and emergency details are current.

Benefits of Using the App for Families and Groups

Centralized Information – All passenger details are stored in one place.
Cabin Coordination – View cabin locations for family members or group bookings.
Group Activities – Book excursions and onboard activities for multiple passengers easily.
Notifications for Everyone – Receive alerts about events, meal times, and changes for the entire group.

Frequently Asked Questions (FAQs)

1. Can I add a cruise booked through a travel agent to the app?

Yes, but it may take 24–48 hours for the booking to appear in Marella Cruises’ system.

2. Do I need the booking reference to add a cruise?

Yes, the booking reference and passenger last name are required to retrieve your reservation.

3. Can I add multiple cruises to the app?

Yes, the app allows multiple bookings under the same account.

4. What should I do if my cruise does not appear in the app?

Check details, wait 24–48 hours, and contact Marella Cruises customer service if the issue persists.

5. Is the app available on all devices?

The Marella Cruises app is available on iOS and Android. Ensure your device is compatible and updated.

Marella Cruises app

Adding your cruise to the Marella Cruises app enhances convenience, organization, and access to onboard services. By following these steps, passengers can:

Download and log in to the app
Enter booking reference and passenger details
Confirm and save the cruise
Manage itineraries, excursions, and pre-cruise check-in

Using the app ensures that all cruise information is at your fingertips, notifications are received in real-time, and onboard planning becomes effortless. With proper setup and attention to detail, the Marella Cruises app can greatly enhance the cruise experience for individuals, families, and groups alike.