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The Windstar Cruises mobile app is designed to make your luxury sailing experience smoother, smarter, and more convenient. With this app, you can check in online, view your itinerary, access e-documents, manage shore excursions, and get real-time updates about your voyage. But before you can enjoy all these features, you need to ensure that your cruise reservation is successfully added to your Windstar Cruises app.If you’ve booked your trip but can’t see your cruise details in the app, you’re not alone. Many travelers face issues linking their bookings for the first time. This in-depth, 3000-word article will walk you through how to add a cruise to your Windstar Cruises app, explain common problems that might prevent your booking from showing up, and offer solutions to ensure everything syncs perfectly before you set sail.
The Windstar Cruises app serves as your digital travel companion throughout your journey — before, during, and after your cruise.
Here’s what you can do with the app:
Complete online check-in and submit your travel documents.
View your cruise itinerary, including embarkation and disembarkation details.
Manage shore excursions and onboard activities.
Access important updates and notifications.
Download your boarding pass and e-tickets.
Link multiple reservations for family and friends.
But to unlock these features, your booking must be correctly linked to your Windstar account within the app.
Before you start adding your cruise to the Windstar app, make sure you have the following ready:
Windstar Cruises Booking Number – A six-digit confirmation code found in your booking email.
Last Name of the Passenger – It must exactly match the one on your booking.
Email Address Used for Booking – This must be the same one you used to create your Windstar account.
Stable Internet Connection – The app requires online access to verify and sync bookings.
Once you have all this information, you can begin linking your cruise.
Here’s a detailed walkthrough on how to add your booking manually to the Windstar Cruises mobile app.
Go to the App Store (iOS) or Google Play Store (Android).
Search for “Windstar Cruises” and download the official app.
Once installed, open the app and tap on “Sign In.”
Enter the email address and password associated with your Windstar account.
If you don’t have an account, tap “Create Account.”
Use the same email that you used when booking your cruise.
Once logged in, go to “My Cruises” or “Upcoming Voyages.”
If your booking was made directly with Windstar under your account email, it should appear automatically after syncing.
If it doesn’t show up, you’ll need to manually add your cruise using your booking details.
Tap on “Add Cruise” or “Add Reservation.”
Enter the following details:
Booking Number: (found in your confirmation email)
Last Name: (must match the booking exactly)
Click “Search” or “Find My Cruise.”
The app will now verify your details and link your booking to your account.
Once your cruise is found, the app will display your voyage details such as:
Ship name
Sailing date
Ports of call
Tap “Add to My Cruises” to save it permanently. You can now access it from your dashboard at any time.
Even after following the correct process, sometimes your Windstar cruise won’t show up in the app. Below are the most common reasons — and how to fix them.
If the email used to book your cruise isn’t the same as your Windstar account login email, your booking won’t automatically sync.
Solution:Contact Windstar Guest Services to update your booking email or create an account using the email linked to your reservation.
If you just made your booking within the last 24–48 hours, Windstar’s system might still be processing it.
Solution:Wait a couple of days and try again. You can also check your booking on the Windstar website to confirm it’s active.
If you booked through a travel agent or third-party site (like Expedia or CruiseDirect), the booking may not automatically appear.
Solution:Ask your agent for your Windstar confirmation number and manually add it using the “Add Cruise” feature in the app.
Windstar issues a specific confirmation number (different from agency codes). Entering the wrong number will cause errors.
Solution:Check your Windstar confirmation email or contact Guest Services to get the correct booking code.
App synchronization errors can occasionally cause delays.
Solution:
Close and reopen the app.
Log out, then log back in.
Clear cache or reinstall the app.
Try again after a few hours.
If your Windstar cruise doesn’t appear even after manually adding it, try the following troubleshooting methods.
Double-check your booking number and last name for any typos. Windstar’s system requires exact matches.
Uninstall the app and reinstall it to ensure you have the latest version. Older versions may fail to sync data properly.
If you have multiple Windstar accounts, ensure you’re using the one that matches your cruise booking email.
Log into your Windstar Cruises account on a web browser and see if the booking appears there. If it does, it should sync automatically to your app later.
If none of the above works, contact Windstar Cruises directly:📞 Phone: 1-800-258-7245📧 Email: info@windstarcruises.com
Provide your full name, booking number, and sailing date, and request them to link your booking manually to your online account.
If you’re taking multiple Windstar voyages — for instance, back-to-back sailings or future reservations — you can manage them all from the same app.
To do this:
Go to “My Cruises.”
Tap “Add Another Cruise.”
Enter each booking number and last name individually.
Repeat for every upcoming voyage.
This feature is especially useful for frequent travelers or members of Windstar’s Yacht Club loyalty program.
Adding your Windstar cruise to the app gives you complete control and convenience.
Here’s what you can do once it’s linked:
Upload documents, fill in emergency contact details, and sign waivers before boarding.
Once check-in is complete, your digital boarding documents appear automatically.
Browse, book, and cancel excursions right from the app without visiting Guest Services onboard.
Stay updated with port timings, onboard events, and daily schedules.
Get alerts about embarkation times, itinerary changes, or excursion reminders.
The app allows easy access to Windstar’s guest assistance team for support before or during your voyage.
If you’re traveling with family or friends on the same cruise, you can connect your bookings for shared planning.
Here’s how:
Each traveler must log into their own Windstar app account.
Go to “My Cruises” → “Link Another Booking.”
Enter the companion’s booking number and last name.
Once linked, you can view shared excursions and make group arrangements.
Q1. Can I add my cruise without a Windstar account?
No. You must have a registered account using the same email linked to your booking.
Q2. What if my travel agent booked my cruise?
Ask your agent for the Windstar confirmation number. Then, manually add it to your app using the “Add Cruise” option.
Q3. Can I add more than one cruise?
Yes. The app supports multiple bookings. Simply add each reservation separately.
Q4. Do I need to re-add my cruise after reinstalling the app?
If your account is synced, your bookings will reappear once you log back in.
Q5. How long does it take for a booking to appear after purchase?
Usually within 24–48 hours after Windstar confirms payment.
If you’ve followed every step and your cruise still doesn’t appear, the best solution is to contact Windstar directly.
Contact Details: U.S. & Canada: 1-800-258-7245 Email: info@windstarcruises.com Website: www.windstarcruises.com/contact-us
Provide them with:
Full passenger name
Booking confirmation number
Sailing date and ship name
The email linked to your Windstar account
They’ll verify your booking and ensure it’s properly added to your app profile.
Use one consistent email for all Windstar communications.
Add your cruise early (at least 30 days before sailing).
Keep your app updated for performance improvements.
Check your app before traveling to ensure boarding passes are accessible offline.
Enable notifications to receive important cruise updates instantly.
Windstar Cruises focuses on personalized, intimate service — and their app reflects that commitment to guest convenience. By adding your cruise, you get:
Faster embarkation through online check-in.
Paperless access to travel documents.
Up-to-date cruise schedules.
Smooth communication with the crew and Guest Services.
Streamlined onboard planning for a worry-free voyage.
The app also enhances the pre-cruise experience, allowing you to review itineraries, explore excursions, and get ready for your trip from the comfort of your home.
Using the wrong email (one not tied to your booking).
Entering third-party booking codes instead of Windstar’s confirmation number.
Skipping the account creation step.
Trying to access the app before booking confirmation is complete.
Not updating the app before sailing.
Avoiding these mistakes ensures a stress-free digital experience.
Let’s look at a quick example:
Scenario:Linda books her Windstar voyage through a travel agent using her work email. However, she creates a Windstar app account using her personal email. When she opens the app, her booking doesn’t appear.
Solution:Linda contacts Guest Services and updates her booking to use her personal email. Within 24 hours, her cruise automatically appears in her Windstar app, allowing her to complete online check-in.
Before your cruise, ensure that: Your Windstar app is installed and up-to-date. Your cruise is added under “My Cruises.” You’ve completed the online check-in. You’ve downloaded your boarding documents. You’ve received pre-cruise updates from Windstar.
Adding your cruise to the Windstar Cruises app is an essential step for enjoying a streamlined, connected, and stress-free sailing experience. The process is simple — all you need is your Windstar confirmation number and the correct email address linked to your booking.
If your cruise doesn’t appear immediately, don’t worry — syncing can take up to 48 hours, especially for travel agent or third-party bookings. With proper verification, manual linking, and a quick call to Windstar’s Guest Services if needed, your cruise will appear in no time.
Once your booking is added, you can unlock all the app’s digital conveniences — from check-in to onboard planning — ensuring that your luxury Windstar voyage begins long before you step on board.
Your ultimate guide to cruise adventures. Discover amazing destinations, find the perfect cruise, and create unforgettable memories on the high seas.
© 2025 cruisebite.com All rights reserved. | Privacy Policy | Terms of Service
