How can I add a cruise to my Seabourn app?

Luxury, sophistication, and personalized service are the hallmarks of Seabourn Cruises. From spacious ocean-view suites to world-class dining and immersive itineraries, Seabourn promises an unmatched cruising experience. To complement this experience, the cruise line provides an advanced digital platform — the Seabourn Source App, designed to simplify your pre-cruise preparations and onboard journey.However, many passengers wonder how to add a cruise to the Seabourn app to manage reservations, check in online, and access itineraries. If your upcoming voyage isn’t showing automatically, or if you’re new to Seabourn’s digital ecosystem, this comprehensive guide walks you through every step — from downloading the app to linking your cruise and troubleshooting any issues.

What Is the Seabourn Source App?

The Seabourn Source App is the official mobile application that acts as your digital companion throughout your cruise journey. It is available for both iOS and Android devices and is free to download from the App Store or Google Play Store.

The app allows passengers to:

View and manage upcoming cruises
Complete online check-in
Access voyage details and itineraries
Review daily activity schedules
Book shore excursions and spa appointments
View onboard dining options and entertainment
Stay connected with Seabourn Guest Services

Essentially, the app eliminates the need for constant paper references, offering a seamless digital experience from embarkation to disembarkation.

Step-by-Step: How to Add a Cruise to the Seabourn App

Adding a cruise to your Seabourn Source App is a straightforward process — but it requires that your booking is confirmed and properly linked to your Seabourn account. Let’s break down the process step-by-step.

Step 1: Download the Seabourn Source App

Before you can add your cruise, you need to download the official Seabourn Source App.

For iPhone (iOS):
- Go to the App Store.
- Search for “Seabourn Source.”
- Tap Download and wait for installation.
For Android:
- Go to the Google Play Store.
- Search for “Seabourn Source.”
- Tap Install.

Once installed, launch the app.

Step 2: Log In to Your Seabourn Account

You’ll need a Seabourn account to access your cruise details.

Open the app.
Tap “Sign In.”
Enter your registered email address and password.
Tap Login.
Tip: If you don’t already have an account, tap “Create Account” and use the same email you used when booking your cruise. This ensures your booking syncs automatically.

Step 3: Verify Your Booking Information

If your booking was made directly through Seabourn, your cruise may automatically appear after logging in. However, if you booked through a travel advisor or another platform, it might not sync automatically.

To manually add your cruise:

Go to the “My Cruises” tab.
Tap “Add a Booking.”
Enter your Last Name and Seabourn Booking Number.
Tap “Find My Booking.”

Once verified, your cruise will appear in the app’s dashboard under “My Cruises.”

Step 4: Enable App Permissions

For the app to function smoothly, allow necessary permissions when prompted:

Notifications — for updates and reminders.
Location services — to access port-specific details.
Storage access — to save itinerary documents offline.

Step 5: Complete Online Check-In

Once your cruise is added, you can begin the online check-in process:

Open your cruise from the dashboard.
Tap “Check-In.”
Upload your travel documents (passport, visa, etc.).
Provide emergency contact and credit card information for onboard expenses.
Confirm your details.

After completing the check-in, your boarding pass and voyage documents become accessible directly within the app.

Why Your Seabourn Cruise May Not Appear in the App

Sometimes, even after following all the steps, your cruise might not show up. This can happen for several reasons, which are usually easy to fix.

1. Booking Still Processing

It can take up to 24–48 hours for your booking to sync between the Seabourn system and the app, especially if you booked through a travel agent.

Fix: Wait a full business day, then refresh the app.

2. Account Mismatch

If your cruise was booked under a different email address, it won’t automatically appear.

Fix:

Confirm which email you used during booking.
Log into the app using that email.
Or manually add your booking using your reservation number.

3. Payment Not Completed

Bookings that are still pending payment may not be accessible in the app.

Fix:Confirm with Seabourn or your travel advisor that your final payment has cleared.

4. Name or Data Entry Errors

A minor spelling difference in your name can prevent the system from linking your account to your booking.

Fix:Ensure the name on your Seabourn account matches the one used during booking (including middle initials).

5. Technical Glitches

App synchronization errors can occur after updates or maintenance.

Fix:

Log out and log back in.
Clear your app cache.
Reinstall the app if necessary.

How to Troubleshoot Common Issues

If your Seabourn cruise still doesn’t appear, follow this troubleshooting checklist:

Ensure you’re using the correct Seabourn account email. Verify your booking confirmation number. Wait 24–48 hours after booking for system updates. Log out and refresh the app. Try accessing your booking via Seabourn.com to confirm it exists in the system.

If your cruise appears on the website but not the app, contact Seabourn technical support.

Contact Seabourn for Assistance

If you’ve followed all steps and your cruise still isn’t appearing, reach out to Seabourn Guest Services or the Reservations Department.

Seabourn Contact Details:

Phone (U.S. & Canada): 1-800-929-9391
Email: reservations@seabourn.com
Guest Services Email: guestrelations@seabourn.com
Website Contact Page: www.seabourn.com/en_US/contact-us.html

Provide the following details for faster assistance:

Full name (as per passport)
Booking confirmation number
Cruise departure date
Email used for booking

Managing Multiple Cruises on the App

If you’re an avid Seabourn traveler, you may have multiple bookings at once. The app allows you to manage all of them conveniently.

Tap the “My Cruises” tab.
You’ll see all linked reservations.
Switch between bookings by tapping on the specific voyage.

Each cruise profile provides access to:

Itinerary and shore excursions
Daily onboard events
Dining and spa reservations
Important port details

What You Can Do Once Your Cruise Is Added

Once your Seabourn cruise appears in the app, you’ll have access to numerous digital features that enhance your pre-cruise and onboard experience.

1. View Your Voyage Details

Departure and arrival ports
Day-by-day itinerary
Shore excursion schedules

2. Access Your Suite Information

View your suite category, number, and onboard privileges.

3. Plan Shore Excursions

Browse and book excursions through the app.
View descriptions, timings, and pricing.

4. Check Daily Activities

The app includes a “Daily Herald” feature with updated schedules for onboard entertainment, enrichment programs, and dining options.

5. Stay Connected

Receive notifications about embarkation updates, time changes, or onboard announcements.

6. View Dining and Beverage Options

Explore restaurant menus, bar locations, and onboard dining hours.

7. Communicate with Guest Services

Request housekeeping, maintenance, or special services directly from the app.

Security and Privacy in the Seabourn App

Seabourn prioritizes guest privacy and data protection. The app uses encrypted communication and secure authentication to ensure your personal and payment details remain confidential.

Tips for Secure Use:

Always log out when using a shared device.
Avoid connecting through unsecured public Wi-Fi networks.
Keep your app updated for the latest security enhancements.

Benefits of Adding Your Cruise to the App

Adding your Seabourn cruise to the Source App is more than just convenience—it transforms your entire journey:

BenefitDescription

Ease of Check-InComplete online check-in before embarkation.

Personalized ExperienceView itinerary and excursions tailored to your voyage.

Time-SavingNo need to carry paper confirmations or schedules.

Real-Time NotificationsStay updated with voyage alerts and onboard updates.

Enhanced ConnectivityCommunicate with staff, plan excursions, and book activities with ease.

Expert Tips for Using the Seabourn App Effectively

Add Your Cruise Early: Don’t wait until the last minute to link your voyage.
Enable Notifications: Stay informed about itinerary changes.
Use the App Offline: Download documents or itineraries for use without Wi-Fi.
Check for Updates Regularly: Seabourn frequently improves app functionality.
Link Your Seabourn Club Account: Earn loyalty points and view member benefits directly.

When to Reinstall or Reset the App

If your app freezes, crashes, or doesn’t display your voyage details, reinstalling often resolves the problem.

How to Reinstall:

Delete the app from your device.
Reboot your phone.
Reinstall the latest version from the App Store or Google Play.

Then, log in again and re-add your booking if necessary.

Future Enhancements and Digital Trends

Seabourn continuously improves its app features to create a more intuitive user experience. Future updates are expected to include:

Real-time onboard chat features
Augmented reality port maps
Enhanced loyalty program tracking
Streamlined dining reservations

These updates aim to elevate Seabourn’s digital experience to match the brand’s renowned luxury standards.

Seabourn Source App

Adding your cruise to the Seabourn Source App ensures that your luxury voyage is as smooth digitally as it is onboard. Whether you booked directly through Seabourn or via a travel advisor, you can easily link your reservation by logging in with your booking details or adding it manually.If your cruise doesn’t appear right away, don’t worry — synchronization delays, account mismatches, or minor data discrepancies are easily fixable. Seabourn’s Guest Services team is always available to help link your booking promptly.By integrating your voyage into the Seabourn app, you gain access to a personalized travel experience, complete control over your itinerary, and convenient communication tools — all from the palm of your hand.To add your cruise to the Seabourn Source App, download the app, log in with your Seabourn account, and enter your booking number under “My Cruises.” If it doesn’t appear, contact Seabourn Guest Services at 1-800-929-9391 for assistance.